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Practice Charter

Equal Opportunities

The practice will:

  • Ensure that all patients and visitors are treated with dignity and respect.
  • Promote equality of opportunity between men and women.
  • Not tolerate any discrimination against, or harassment of, any patient or visitor for reason of age, gender, marital status, pregnancy, medical condition, social class, race, ethnicity, disability, sexual orientation or appearance, religion or belief.
  • Provide the same treatment and services to any patient or visitor irrespective of age, gender, marital status, pregnancy, medical condition, social class, race, ethnicity, disability, sexual orientation or appearance, religion or belief.

Patient Advice and Liaison Service (PALS)

Here you can find help with advice, solving problems quickly and information on NHS services. For a free, confidential service contact 01689 880615.

Violent or Abusive Patients

All members of our team have the right to carry out their work without threat of violence. Like the rest of the NHS, we operate ‘zero tolerance’ and will remove from the list any patient who is physically or verbally abusive or threatening towards any team member or other patients. We treat all our patients with respect - we expect the same.

All instances of actual physical abuse on any doctor, member of staff or a patient by a patient or their relatives will be reported to the police as an assault.

Information Sharing

The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you eg from district nurses and hospital services
  • To help you get other services eg from the social service department. This requires your consent
  • When we have a duty to others e.g. in child protection cases

Anonymised patient information will also be used at local and national level to help the Local Health Board and Government plan services eg for diabetic care.

NHS England

The organisation that holds our contracts is NHS England and their telephone number is 020 7932 3700 - dial 0 for the switchboard.

Your Neighbourhood Professionals. Just a Click Away! Happy Building J & R Killick Funeral Directors Heatrite Plumbing and Heating LLP J C Setton Opticians
© Neighbourhood Direct Ltd 2018
74 Station Road, West Wickham, Kent, BR4 0PU
  • Telephone 020 8777 8245
Practice Website supplied by Oldroyd Publishing Group
Your Neighbourhood Professionals. Just a Click Away! Happy Building J & R Killick Funeral Directors Heatrite Plumbing and Heating LLP J C Setton Opticians
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