HOW DO I...
Make An Appointment?
Appointments can be booked up to four weeks in advance by calling the surgery between 9.30am and 5.30pm, Monday to Friday.You can book, view and cancel your appointments with a doctor online (see below).
Morning surgery runs between 8.30am and 12 noon. Afternoon surgery runs between 4.00 and 6.00pm. If you have not been seen at the surgery for three years (one year if you are over 75) you can request a check-up appointment if you wish. If you need an urgent appointment you will be seen as soon as possible on that day.
It is possible for patients to register to be able to book appointments online. Please ask at reception for a registration form, which will give you a unique access code for your own personal use. Parents can register for this service to be able book appointments for any child under the age of 16. Once a child reaches 16 this facility will be removed and the 16-year-old will need to come to the surgery to register to use the service themselves.
Further information is available in the surgery. Please use the following link to go to the Emis Access website www.emisaccess.co.uk.
Only requests for emergency appointments can be taken between 8.30 and 9.30am. Please use the emergency appointment service appropriately.
We operate a text reminder service that will send a text message to all patients
for whom we have a mobile telephone number, reminding them to keep their appointment,
or cancel it if they no longer need it. Please let us have your mobile number
if you would like to be included in this service.
Please let us know as soon as possible if you need to cancel an appointment.
Automated Arrivals
To make your visit to the surgery easier, we have an automated arrivals screen in the waiting room. When used, it will announce your arrival electronically rather than booking in at the reception desk.
HOW DO I...
Register With The Practice?
If you live within our catchment area you may register with the practice. You should come along to reception with your medical card, if you have it. You will need to complete a registration form and provide photo ID and proof of address. In addition all new patients will be asked to complete a questionnaire, allowing us to provide medical care in the interim period while your medical records are transferred from your previous surgery. If you move out of the practice area you will need to register with a new practice as soon as you move. We can provide information about how to find a new practice.
HOW DO I...
Obtain A Home Visit?
If you are too ill to visit the surgery then you may telephone the surgery to request a home visit. Please telephone before 10.30am so that the doctors can plan the work of the day and allocate the visits accordingly.
After
10.30am only emergency visits can be performed and these will be undertaken
by the duty doctor for that day. Please do try to come to the surgery
if at all possible, where it is usually much easier for the doctor
to examine and treat you.
Several
patients can be seen in the surgery in the time it takes to perform
one home visit. Please do not be surprised if you are telephoned after
requesting a home visit in order to clarify the medical problem and
decide on the best course of action.
There are minor injuries units in New Addington, telephone number 020 8251 7225 and Beckenham, telephone number 01689 866037.
HOW DO I...
Obtain Results Of Tests?
Patients are asked to phone for any results after 11.00am.
We may charge for providing copies of test results for patients.
We can write down results of a personal nature for patients at the reception.
The practice has a strict policy regarding confidentiality and data protection. We will only release test results to the person to whom they relate unless that person has given prior permission for the release of the results, or they are not capable of understanding the results themselves.
|
