Station Road Surgery

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  Station Road Surgery

illustration of Station Road Surgery

Patient Participation Group

Survey Results & Action Plan 2014

Click here to view our latest patient survey results.

Drs Whittaker, Purwar, Srinivas,
Venison, Staniforth, Boateng & Teoh

Station Road Surgery, 74 Station Road,
West Wickham, Kent BR4 0PU
Telephone:
020 8777 8245


SURGERY HOURS

The surgery is open between 8.30am and 6.00pm Monday to Friday. There are also additional consultations from 7.00 to 8.00am on Monday, Thursday and Friday and 8.00 to 11.15am on Saturday. These appointments must be pre-booked.

LUNCHTIME DOOR CLOSURE

With effect from Monday 3rd March 2014, our front door will be closed to patients between 1-2pm daily. Our telephone lines will remain OPEN throughout this period in the usual manner should you need to contact us.


WELCOME TO THE PRACTICE

Welcome to Station Road Surgery. There has been a doctors' surgery on this site in Station Road for over fifty years.

Over the years we have grown to become a seven partner practice with a full team of practice nurses, reception and clerical staff. We hope that you will find our practice website interesting and useful and that it will help you make the best use of our services.

We hold a General Medical Services (GMS) Contract with the NHS London Commissioning Board. Details of this contract are available from the Practice Manager.


Practice News and Notices

 

 

NHS ENGLAND - How Information about you helds us to provide better care

Information such as your postcode and NHS number, but not your name, will be used to link your records in a secure system, so your identity is protected. Information which does not reveal your identity can then be used by others, such as researchers and those planning health services, to provide the best care possible for everyone. How your information is used and shared is controlled by law and strict rules are in place to protect your privacy.


 BENEFITS OF SHARING INFORMATION

Sharing information can help improve understanding, locally and nationally, of the most important health needs and the quality of the treatment and care provided by local health services. It may also help researchers by supporting studies that identify patterns in diseases, responses to different treatments and potential solutions.

Information will also help to:

 • find more effective ways of preventing, treating and managing illnesses;

 

• guide local decisions about changes that are needed to respond to the needs of local patients;

• support public health by anticipating risks of particular diseases and conditions, and help to take action to prevent problems;

• improve the public’s understanding of the outcomes of care, giving them confidence in health and care services; and

• guide decisions about how to manage NHS resources fairly so that they can best support the treatment and management of illness for the benefit of patients.

Yes. You have the right to prevent confidential information about you from being shared or used for any purpose other than providing your care, except in special circumstances. If you do not want information that identifies you to be shared outside your GP practice, write to us and ask us to make a note of this in your medical record. This will prevent your confidential information being used other than where necessary by law, (for example, if there is a public health emergency).

You will also be able to restrict the use of information held by other places you receive care, such as hospitals and community services. You should let us know if you want to restrict the use of this information too. Your choice will not affect the care you receive.

Do you need to do anything?

If you are happy for your information to be shared you do not need to day anything.  There is no form to fill in and nothing to sign.  You can,  however, change your mind at any time.

If you have concerns or are not happy for your information to be shared please pick up a leaflet from the surgery or go to the website www.nhs.uk/caredata and view the Frequently Asked Questions section.

Further information is available from the website www.hscic.gov.uk.  Also available on this website is a leaflet called "How information about you helps us to provide better care", and ths is available in other languages and formats. 

 

  PATIENT PARTICIPATION GROUP

We formed a "virtual" Patient Group last year which has proved very successful, and we wish to thank all the current members for their help and suggestions over the past year.  We welcome your thoughts and suggestions at any time, not just when we are conducting our annual questionnaires. 

We are always happy to welcome new members.   If you would like to join our group please hand your details in at the Reception Desk marked for the attention of Dawn Leach. Practice Administrator.  The Group communicates via email so please include your email address.


 BLOOD TESTS AT ADDINGTON ROAD HEALTH CENTRE FOR PATIENTS FROM STATION ROAD SURGERY

We have been unable to free up space in our building in the mornings for us to be able to take blood for our patients.  We have therefore commissioned a blood taking service (phlebotomy) through Bromley Healthcare, to be provided for our patients in the Addington Road Surgery building.  This is separate to the GP services for patients at Addington Road.

Currently the phlebotomy clinic time for our patients is a Wednesday morning between 9.30 and 10.30am.  It is by appointment only, so patients must phone first to make their appointment - it is not a "walk in" service.

Details of the phone number can be found on the bottom of the blood test form given to our patients, but if you want to make a note of it, it is 020 8857 6028.

Results will still take between 5 to 7 days, and patients should still contact this surgery for their results.


 

LUNCHTIME DOOR CLOSURE

With effect from Monday 3rd March 2014, our front door will be closed to patients between 1-2pm daily.  Our telephone lines will remain OPEN througout this period in the usual manner should you need to contact us.


RESULTS

Please try to help us manage the volume of calls received at peak times by calling for results between 11am and 4pm.  Thank you.

  


 APPOINTMENTS ON THE DAY

Urgent appointments are available on the same day for any patient who feels their medical condition requires urgent attention.  To request an emergency appointment please telephone the surgery as soon as possible.  The telephone lines are open between 8.30 and 9.30am specifically for requests to be seen that morning.  For a same day evening emergency appointment the best time to call is between 2.30 and 3.00pm.  Please bear in mind that the evening surgery is a "sit and wait" surgery and there may be a very long wait to be seen if there are a lot of patients.  Appointment times can be given for the morning emergency surgery.

Please use this service appropriately and not just for convenience.  For example, repeat prescription requests, completing medical forms (such as medical certificates) are not considered appropriate for an emergency appointment.

 


 EXTENDED HOURS

We appreciate that some of our patients are unable to attend the surgery during normal working hours.  We have therefore added appointments between 7.00 and 8.00am on Mondays, Thursdays and Fridays and 8.00 to 11.15am on Saturdays, which can be booked up to four weeks ahead.  These appointments must be pre-booked as there is no provision for walk-in emergencies. 


 BOOKING APPOINTMENTS ON-LINE

As the telephone lines get very busy, particularly  first thing in the morning, we have introduced the option for patients to book appointments with all our doctors through the internet.  Please ask at Reception for a registration form, which will give you a unique access code for your own personal use.  Parents can register for this service to be able to book appointments for any child under the age of 16.  Once a child reaches 16 this facility will be removed and the 16 year old will need to come to the Surgery to register to use the service themselves.  Further information is available in the Surgery.  Please use the following link to go to the Emis Access website www.emisaccess.co.uk.  You will need to register as a new user to be able to create your own password before being able to book appointments.  This facility can also be used to cancel appointments. 


 CHOICE OF HOSPITAL

Every patient has the right to choose which hospital they would like to go to in the event that they require a referral for a specialist opinion.  The doctor will discuss the choice of hospitals available and make the appropriate referral.  


 NHS HEALTH CHECKS

We are now offering an NHS Health Check for patients in the age group 40-74 years, who have no history of heart disease, heart failure, stroke, atrial fibrillation, hypertension, diabetes or chronic kidney disease and are not taking any heart medication.  We will be sending out invitations to eligible patients, but if you fall into this criteria and wish to have a Health Check, please contact the surgery and request an appointment for an NHS Health Check with our Health Care Assistant. 


 EQUALITY AND DIVERSITY

The Practice has an Equal Opportunities/Anti-discrimination Policy, which states that the Practice:

·                will ensure that all staff, patients and visitors are treated with dignity and respect

·                will promote equality of opportunity between men and women

·                will not tolerate any discrimination against, or harassment of, any member of staff, patient or visitor for reason of age, gender, marital status,  pregnancy, medical condition, social class, race, ethnicity, disability, sexual orientation or appearance, religion or belief

                will provide the same treatment and services to any patient irrespective of age, gender, marital status, pregnancy, medical condition,
           social class, race, ethnicity, disability, sexual orientation or appearance, religion or belief 

 

    

 

 

 

 


 

NHS England will only use the minimum amount of information needed to help them improve patient care and the services they provide. They have developed a thorough process that must be followed before any information can be shared. Sometimes information is released to approved researchers, if this is allowed under the strict rules in place to protect your privacy. They are very careful with the information and follow strict rules about how it is stored and used.  They make sure that the way information is used is in line with the law, national guidance and best practice. Reports published will never identify a particular person.

 

Do patients have a choice?

The practice would like to thank the various advertisers who have helped to produce this Website. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed.

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